Received notification yesterday, February 21, 2012 from Daily Razor the web hosting service for my qisoftware.com that a new bill had been created and $41.85 was due-- and also the PayPal link I could use to pay the bill. I did this immediately. I have a business PayPal account which uses my verified business checking account when I need to make payments via this service.

The following is the email that PayPal sent confirming my payment:

This morning when I checked online my banking records I noticed the payment had already been deducted:

I also received an email from DailyRazor that a payment was in process and a support ticket had been opened.

The problem- the support ticket that Daily Razor opened was based on my PayPal Business email account and not the email address I use for all DailyRazor issues and support tickets. I use a qisoftware.com email address with PayPal and another mail service with my hosting service for obvious reasons. {If the site goes down-- DailyRazor cannot contact me- in case that was not so obvious to some.}

Of course it is entirely possible DailyRazor used the PayPal email reference that was given to them when PayPal notified them, to send their notification to me however it just seems odd- and flagged.

Since I have had so many problems with payments when using this web hosting service- I thought I would note all of this-- now. I thought switching to the manual PayPal method from an automated charge to a credit card-- would stop the double billing problems I was having. I did this in December 2011 and is well document on Q's Wire.

To ensure DailyRazor and I are on the same page-- I opened another support ticket using the email address we normally use-- and referenced the support ticket they opened with the PayPal email address. Here is the context of the support ticket:

Hi Support- I received an invoice on Feb. 21, 2012 for the next billing cycle-- 3-1-12 thrugh 6-1-12. I paid the bill on the same day and have an email confirmation from both PayPal, and a support ticket from DailyRazor-- the following link: https://support.dailyrazor.com/index.php?_m=tickets&_a=viewticket&ticketid=242660 I am opening this ticket to insure the proper credit is noted in that the support ticket opened by the PayPal process is not the email account used with my account. My bank has already deducted the $41.85 so let me know if you have problems. Regina Thomas QiSoftware 443 393 6650

The other reason this flagged? DailyRazor also known as Vecordia Corporation-- is not showing the invoice as paid yet-- the main reason for this detailed post with illustrations at this time.

The online invoice information as of today for this bill. Note the invoive number is the same as that from both the email from paypal and the in progress Daily Razor email.

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